Privacy Policy Aladdin96 — Your Information Is Safe with Us

1 Introduction

Aladdin96 ("we", "Platform") greatly values the trust you place in us when sharing personal information while using our services. This Privacy Policy clearly and transparently explains how we collect, process, store, and protect your personal data.

This policy applies to all users who register an account, use gaming services, conduct financial transactions, or simply browse the aladdin96 platform. It also covers information we collect through our mobile app.

We understand that privacy is more than a legal obligation — it is the foundation of trust between us and every user. That is why we are committed to being fully transparent about our data management practices and giving you meaningful control over your own personal information.

2 Information We Collect

To provide a secure, personalised, and high-quality service, we collect the following categories of information:

a) Registration & Identity Information

• Full name as stated on your identification card or passport.
• Date of birth for age verification (must be 18 years or older).
• Active email address for communication and account verification purposes.
• Mobile number for two-factor authentication (2FA) and security alerts.
• Current residential address for identity verification (KYC) purposes.

b) Identity Verification Documents (KYC)

• A copy of a valid national identity card (MyKad) or passport.
• Recent proof of address such as a utility bill or bank statement no older than 3 months.
• Additional documents that may be required for anti-money laundering (AML) compliance.

c) Financial Information

• Payment method details used (bank name, partially masked account number).
• Deposit and withdrawal transaction history within the platform.
• Records of betting and gaming activity for internal audit purposes.

d) Technical & Usage Data

• IP address, device type, operating system, and browser version used.
• Login session data including time, location, and session duration.
• Pages visited, games played, and platform usage patterns.
• Cookie data and similar tracking technologies (see Section 6).

3 How We Use Your Data

The information we collect is used for specific purposes only. We do not use your data beyond the scope stated in this policy without your prior consent.

Purpose of Use	Types of Data Used	Legal Basis
Identity verification and KYC	Name, date of birth, ID document	Legal obligation
Payment processing	Bank details, transaction history	Contract performance
Account security & fraud	IP address, session data, login activity	Legitimate interests
Customer Support	Email, phone, communication history	Contract performance
Marketing & promotions	Email, gaming patterns	User consent
Platform improvement	Usage data, feedback	Legitimate interests

For marketing and promotional purposes, we will only send you communications if you have given your consent. You may withdraw this consent at any time through your account settings or by contacting our support team.

4 Sharing Information with Third Parties

Aladdin96 does not sell or rent your personal data to any third party. However, we may share your information in the following limited circumstances:

• Payment Service Providers: Transaction data is shared with licensed payment processors to enable deposits and withdrawals to be processed securely.
• Game Service Providers: Required account information is shared with third-party game providers integrated into our platform, subject to strict confidentiality agreements.
• Regulatory Authorities: We are required to disclose certain information to the relevant authorities when mandated by law, including for AML and KYC compliance.
• Technology Partners: Technical infrastructure providers such as cloud computing and analytics services are bound by data processing agreements that comply with international data protection standards.
• Business Acquisition: In the event of a merger or acquisition, user data may be transferred to the successor entity subject to appropriate notice and protections.

5 Data Security and Protective Measures

We implement multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption: All communications between your device and our servers are encrypted using industry-grade security protocols.
• Hashed Password Storage: Your password is never stored in plain text — it goes through an irreversible cryptographic hashing process.
• Two-Factor Authentication (2FA): An additional security layer is available for all user accounts to prevent unauthorised access.
• 24/7 Monitoring: Our systems are continuously monitored to detect and address any suspicious activity promptly.
• Internal Access Controls: Access to user data among our staff is restricted on a need-to-know basis only.
• Regular Security Audits: Our platform undergoes regular independent security audits to ensure our protection standards are always up to date.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a material data breach, we will notify affected users within the timeframe required by law.

6 Cookies and Tracking Technologies

Aladdin96 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Preference Cookies: Saves your preferences such as language, display theme, and game preferences for a more personalised experience.
• Analytical Cookies: Helps us understand how users interact with the platform for continuous improvement purposes. This data is processed in aggregate and does not identify individuals.
• Marketing Cookies: Used to display more relevant promotions and offers based on your activity. You may opt out of this type of cookie.

You can manage your cookie settings through your browser or via the privacy settings panel in your aladdin96 account. Please note that disabling essential cookies may affect platform functionality.

7 User Rights Regarding Personal Data

As an aladdin96 user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

• Right of Access: You have the right to request a copy of all personal data we hold about you.
• Right to Rectification: You may request the correction of any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data ("right to be forgotten").
• Right to Restriction of Processing: You may request that we limit how we use your data under certain circumstances.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the rights above, contact our support team via live chat or email. We will process your request within 30 business days. In complex cases, this period may be extended up to 60 days, with prior notice to you.

8 Data Retention Period

Aladdin96 does not retain your personal data longer than necessary for the purposes stated in this policy or as required by law.

• Active Account Data: Retained for the duration your account remains active and for 7 years after account closure for financial compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in line with anti-money laundering (AML) legal requirements.
• KYC Documents: Retained for the duration of the active account plus 5 years after account closure.
• Support Communication Logs: Retained for 3 years from the date of last interaction.
• Analytics Data & Cookies: Session and non-personal cookie data is retained for between 30 days and 2 years depending on the data type.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our internal procedures, which comply with industry standards.

9 Changes to This Privacy Policy

Aladdin96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect user data.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for a minimum of 7 days.
• Sending a notification to your registered email address for significant changes.
• In cases where changes require new consent, we will request your explicit consent before those changes take effect.

Continued use of the aladdin96 platform after any amendments to this policy take effect will be considered your acceptance of the updated version. We recommend reviewing this page periodically.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist.

• Live Chat: Reach us via the live chat icon at the bottom-right corner of the platform — available 24 hours a day, 7 days a week.
• Email: Send your enquiry to [email protected] with the subject line "Privacy Inquiry".
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days.